Terms and Conditions

By CoConsult GmbH for the CityTourCard Munich, EasyCityPass, and QueerCityPass products

CoConsult GmbH (hereinafter referred to as CoConsult) offers the CityTourCard Munich, the EasyCityPass, and the QueerCityPass (hereinafter collectively referred to as Tickets) for various destinations and fare zones via its online shop at www.easycitypass.com / shop.easycitypass.com (hereinafter referred to as the online shop), the opportunity to order and purchase the CityTourCard Munich, the EasyCityPass, and the QueerCityPass (hereinafter collectively referred to as tickets) for various destinations, for various fare zones of public transportation, as “light” versions without public transportation, and with a wide variety of added value online.

For reasons of better readability, the simultaneous use of m/f/ and x/language forms is dispensed with. All references to persons apply equally to any gender.

§ 1 products

The tickets allow you to use local public transport (ÖPNV) in the respective destinations, except for the respective light versions of the tickets and the use of numerous discounts and/or other benefits offered by the participating tourism partners. The tickets are available in hard, online, and mobile ticket versions. Individual destinations only have a selection of these, OR refer to an alternative place of purchase on the Internet. Tickets are available for the following destinations:

• Munich
• Berlin
• Vienna
• Cologne
• ... other destinations may be included in the shop.

§ 2 scope

(1) These General Terms and Conditions (GTC) apply to all contracts concluded with a consumer within the meaning of § 13 BGB (German Civil Code) or an entrepreneur (hereinafter referred to as “Customer”) via the online shop. Any provisions deviating from these GTC must be agreed separately in writing. Without a separate agreement, they shall not be effective.

(2) These GTC also apply to future business relationships, even if they are not expressly agreed again.

(3) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.

(4) An entrepreneur within the meaning of these GTC is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 3 contractual partner/contact person

(1) The purchase contract is concluded with CoConsult GmbH, Uhlandstraße 4-5, 10623 Berlin. All other necessary information about the seller can be found in the legal notice.

(2) The seller can also be contacted at the following email address: info@easycitypass.com.

(3) The respective general or special terms and conditions of the discount and value-added partners and the conditions of carriage of the respective public transport service provider apply to the services included in the tickets. The currently valid terms and conditions of business and carriage can be viewed via the partners. The partners expressly reserve the right to make changes to the service periods, the range of services, the service periods, the opening hours, and the prices at any time.

§ 4 offers, conclusion of contract, performance, and delivery obligation

(1) The presentation of the products constitutes a non-binding Internet/online shop catalog and is not a legally binding offer. By clicking on the specially marked “Buy” and/or “Complete order with obligation to pay” button, you are placing a binding order for the tickets contained in the shopping cart. After we get your order, you'll get a confirmation that we got it. This confirmation doesn't mean that CoConsult has accepted the contract yet. CoConsult will accept the order by sending a separate confirmation to the email address you gave us when you placed the order.

You're responsible for making sure the email address you give us is correct. They must ensure that the email address is correct, that the order can be processed via this address, and that the relevant emails can be received. Even when using spam filters, it must be ensured that emails from CoConsult, in particular from the email address ticket@eascitypass.com, can be received.

Order processing and contact are automated via email. The order data is stored for this purpose and can be retrieved by entering the booking number at the above email address. The order data includes the contract text and the General Terms and Conditions. The order data is transmitted to the customer in text form by email.

When ordering, the following information is required depending on the ticket type (hard ticket or online), fare, and validity:

a) Online ticket: Date of first use (and time for hourly options) and the name of the authorized user.

b) Hard ticket: No further information required.

If you do not make a selection in case a), the current date will be generated on the ticket by the system. All information is binding and cannot be changed after purchase.

A maximum of 10 tickets can be ordered in one transaction.

CoConsult remains the owner of the ticket until full payment has been made. Use by the customer prior to full payment is prohibited (reserved goods). If the reserved ownership expires as a result of processing the reserved tickets, the customer hereby transfers co-ownership of the “new” item created by the processing and combination to CoConsult. The transfer is replaced by the customer storing the new item created by combination free of charge for CoConsult.

(2) In the case of orders and the purchase of hard tickets via the online shop, these are sent to the customer by post and entitle the customer to immediate use of the service.

Online tickets/downloadable items are delivered by email. Hard tickets are regularly delivered by mail (postal delivery) to the delivery address specified by the customer against a receipt confirmation. It is not possible to pick up ordered hard tickets yourself.

Delivery by mail takes place within 5 days in Germany (standard DHL shipping), within 5–10 days to other European countries, and within 10–14 days to countries outside Europe. No goods are delivered on Sundays or public holidays.

If the customer or a person authorized to receive the goods is not present at the specified delivery address, CoConsult is entitled to hand over the goods to a substitute recipient. Substitute recipients may include, in particular, other persons present in the customer's household or at the specified delivery address. However, if the shipment is handed over to a neighbor of the customer, the withdrawal period pursuant to § 5 of these General Terms and Conditions shall only commence upon receipt of the shipment by the customer.

If delivery of the goods to the delivery address specified by the customer is not possible, the customer shall bear the costs of the unsuccessful delivery. This does not apply if the customer is a consumer and acceptance of the goods was impossible for reasons for which the customer or the person authorized to receive the goods is not responsible.

The customer is not obliged to pay compensation if delivery is significantly impeded or rendered impossible due to force majeure or other events for which CoConsult is not responsible. Such events include, in particular: fire, flooding, labor disputes, operational disruptions, strikes, and official orders that are not attributable to CoConsult's operational risk. In the aforementioned cases, the customer will be informed immediately of the inability to deliver, and any services already rendered will be reimbursed immediately.

Partial deliveries are permissible provided that the customer has no discernible interest in them or they are clearly unreasonable for the customer. If CoConsult exercises this right, packaging and shipping costs will only be charged once.

CoConsult reserves the right to withdraw from the contract in the event of improper delivery by its own suppliers. CoConsult will make every reasonable effort to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately and any consideration already paid will be refunded without delay.

§ 5 product variants and use of the tickets/discount conditions of the service providers

(1) Due to the large number of different ticket and fare options, as well as regular adjustments and changes, it is not possible to provide a definitive list of all fare options. Please refer to our website for more information. All tickets include services offered by discount partners, which can be viewed online.

(2) The CityTourCard Munich (CTC-M) includes the CTC-M ticket (as an online ticket or hard ticket) for local public transport in Munich / Munich Transport and Fare Association (MVV), in accordance with the selected MVV fare.

(3) The EasyCityPass Berlin (ECP-B) includes the ECP-B ticket (as an online ticket or hard ticket) for local public transport in Berlin / Verkehrsverbund Berlin-Brandenburg (VBB), in accordance with the selected VBB fare.

(4) The EasyCityPass Vienna (ECP-W) includes the ECP-W ticket (as an online ticket or hard ticket) for local public transport in Vienna / Verkehrsverbund Ost-Region (VOR), in accordance with the selected VOR fare.

(5) The QueerCityPass Berlin (QCP-B) includes the QCP-B ticket (as an online ticket or hard ticket) for local public transport in Berlin / Verkehrsverbund Berlin-Brandenburg (VBB), in accordance with the selected VBB fare.

(6) The QueerCityPass Vienna (QCP-W) includes the QCP-W ticket (as an online ticket or hard ticket) for local public transport in Vienna / Verkehrsverbund Ost-Region (VOR), in accordance with the selected VOR fare.

(7) The QueerCityPass Cologne (QCP-K) includes the QCP-K ticket (as an online ticket or hard ticket) for local public transport in Cologne/Verkehrsverbund Rhein-Sieg (VRS), in accordance with the selected VRS fare.

(8) The Easy City Passes and the City Tour Card Munich are offered as a light version without local public transport, with the services offered by the designated discount partners, which can be viewed on the Internet.

(9) Before starting the first journey or using a tourist added value for the first time, the hard tickets must be validated at the designated ticket machines of the transport companies. The ticket is only valid once it has been validated. Validation is possible until the last day of the fare year in which the ticket was purchased (different fare years according to the regulations of the transport associations).

(10) The hard ticket must be validated before the first use.

(11) Online tickets do not need to be validated separately. The period of validity or the start of the term is noted on the ticket in accordance with the order (date or date and time).

(12) Except for the Light versions, the sales prices include a public transport fare component, including the applicable statutory value-added tax. CoConsult collects the fare component on behalf of and for the account of the respective transport company. The user's claim to transportation arises immediately and thus directly against the respective transport company (of the respective fare association). However, this is expressly subject to the respective conditions of carriage of the respective transport associations.

(13) Due to the large number of variants and destinations, the discounts on offers from numerous tourism service providers and participation in numerous attractions are just as varied. As a rule, these range between 10% and 50%.

(14) Unless otherwise stated, the discounts apply to an adult at the normal, non-discounted price. The stated conditions must be observed.

(15) The subsequent use of discounts after the ticket's validity period has expired or the payment of unused discounts is excluded.

(16) The respective organizers/discount partners reserve the right to make changes to the range of services, opening hours, normal prices, and service periods.

(17) Tickets cannot be exchanged.

§ 6 Instructions for handling vouchers / online tickets Important information for handling vouchers:

(1) If vouchers are offered by CoConsult's distribution partners, they will be systematically invalidated when exchanged at the address stated on the voucher using the voucher number and can therefore only be redeemed once for a hard ticket.

(2) CoConsult itself is not the issuer of the voucher.

(3) The voucher itself is not valid as a ticket and does not grant any discount or admission to tourist service providers.

(4) The costs for travel to the redemption point will not be reimbursed.

(5) The voucher can only be redeemed by the person named on it (usually the purchaser). This person must provide valid identification when redeeming the voucher. The redemption locations are entitled to record identifying personal data before redeeming the voucher and to have the redemption confirmed in writing. The voucher is non-transferable, cannot be paid out in cash, and can only be redeemed once.

(6) The voucher can be redeemed for a hard ticket until the expiration date stated on the voucher. The voucher must be presented to be redeemed. No fees or charges are payable when redeeming the voucher.

(7) The customer is not entitled to reproduce, duplicate, or modify the printed voucher. Upon receipt/printing, the customer must store the voucher in such a way that third parties cannot access it. If the ticket is duplicated by third parties or if the voucher is lost before redemption, the customer shall be liable for any damages. Refunds of the purchase price in the event of loss of the voucher or duplication of the voucher by third parties are excluded.

(8) The special provisions for handling and redeeming the voucher apply for security reasons to prevent fraud in online payment transactions.

(9) Any misuse of the vouchers, their reprinting, etc. is punishable by law and will be reported to the authorities. In this case, CoConsult expressly reserves the right to claim damages.

(10) Redemption locations for vouchers are specified on the vouchers.

(11) We reserve the right to make changes at any time!

Important information for handling online tickets:

Online tickets must be printed out by the customer in DIN A4 size after purchase and before first use.

The online ticket is then immediately valid as a ticket and grants a discount or admission to tourist service providers. The online ticket is only valid for the period specified on it (date, time, and validity).

The online ticket may only be used by the person named on it (usually the purchaser). When using the service, the customer may be asked to identify themselves by means of a valid personal document. The online ticket is non-transferable and cannot be exchanged for cash. If the online ticket is not used or is lost, CoConsult will not issue a replacement.

The customer is not entitled to reproduce, duplicate, or modify the online ticket. After receiving/printing the online ticket, the customer must store it in such a way that third parties cannot access it. If the ticket is duplicated by third parties or if the online ticket is lost before the service is used, the customer shall be liable for the damage. Refunds of the purchase price in the event of loss of the online ticket or reproduction of the online ticket by third parties are excluded.

Any misuse of the online ticket, including reprinting, etc. is punishable by law and will be reported to the authorities. In this case, CoConsult expressly reserves the right to claim damages.

§ 7 prices, terms of payment, and shipping costs

(1) The prices quoted are final prices and include the applicable sales tax in Germany, depending on the type of service. CoConsult does not accept any payment methods other than those specified here. If the customer sends cash contrary to this provision, CoConsult accepts no liability for any loss.

(2) The purchase price is due immediately in advance of the order and can be paid by credit card, Google Pay, and Apple Pay. In this case, your account will be charged immediately after completion of the order process. We accept Visa and Mastercard credit cards. The transaction is carried out by our financial service provider Unzer (Unzer Luxembourg S.A. / Unzer E-Com GmbH).

(3) Payment can also be made via PayPal. However, to use PayPal, you must be registered with PayPal. For more information, please visit www.paypal.de. If you have decided to use PayPal and have stored your bank details or credit card information there, you can select “Payment via PayPal” during the payment process and simply pay after logging into your personal PayPal account by entering your email address and password.

(4) For orders from countries outside the European Union, additional costs may be incurred in individual cases for which CoConsult is not responsible and which must be borne by the customer. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees).

(5) If the customer is in default of payment, CoConsult shall charge default interest at a rate of 5 percentage points above the base rate of the Deutsche Bundesbank. However, this shall only apply if neither the customer nor CoConsult can prove that the damage incurred was lower or higher. Default interest shall be charged if the payment deadline is exceeded, even without a reminder.

(6) Any shipping and delivery costs for hard tickets for Germany and Austria are shown to the customer on the website. In addition, the specific shipping costs incurred by the customer are shown separately in the shopping cart before the order process is completed. There are no shipping costs for the online delivery of online tickets by email.

§ 8 data protection

Personal data of customers is collected within the framework of the purchase contract; this includes, in particular, first and last name, address, telephone number, email address, and, in the case of the purchase of an online ticket or voucher, the start date of the ticket's validity. This data is stored exclusively for the purpose of executing the purchase contract and is deleted after 24 months. Customers may request information about the status of their personal data storage at any time and, provided that the above requirements are not contravened, request the deletion of their personal data. Requests for blocking/deletion (revocation) should be sent to the following email address: info@easycitypass.de

§ 9 cancellation policy

(1) Consumers have a right of withdrawal in accordance with the following provisions: They have the right to withdraw from this contract within 14 days without giving any reason.

(2) Exclusion of the right of withdrawal The statutory right of withdrawal for consumer contracts concluded by means of distance selling is excluded: for the purchase of tickets or contracts for the transport of persons (Section 312 (2) No. 5 BGB) and for contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, motor vehicle rental, delivery of food and beverages, and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision of services (§ 312 g (2) No. 9 BGB).

The statutory right of withdrawal does not apply to the purchase of a ticket voucher, a hard ticket, or an online ticket.

(3) The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

(4) To exercise your right of withdrawal, you must inform us: CoConsult GmbH Uhlandstraße 4-5, 10623 Berlin Fax: +49-(0)30-263 989 31 Email: info@easycitypass.com

by means of a clear statement (e.g., a letter sent by post, a telephone call, a fax, or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the (unused) goods back or until you have provided proof that you have returned the goods, whichever is earlier. The goods are only considered unused if they have not been used before the noted start date.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

We will bear the costs of returning the goods. You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Sample cancellation text

If you wish to cancel the contract, please use the sample text (copy & paste) and send it to:

CoConsult GmbH, Uhlandstraße 4-5, 10623 Berlin Fax: +49-(0)30-263 989 31 E-mail: info@easycitypass.comHiermit I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (): Ordered on () /received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only for paper notifications): Date:

(*) Please delete as applicable.

The revocation must be sent by post, email, or fax. If you have any questions, please contact CoConsult at +49 30 26398932.

End of revocation policy

§ 10 warranty/liability

(1) The statutory provisions shall apply to defects in the purchased item.

(2) If the customer is acting as a merchant within the meaning of § 1 HGB (German Commercial Code), they shall be subject to the commercial obligation to inspect and give notice of defects in accordance with § 377 HGB. If the customer fails to comply with the notification obligations stipulated therein, the goods shall be deemed to have been approved.

(3) If the customer is acting as a consumer, they must complain to the delivery agent about goods with obvious transport damage and inform CoConsult thereof. Failure to do so shall not affect the statutory claims for defects. In the case of other defective goods, the customer must notify CoConsult immediately.

(4) CoConsult shall immediately inform the customer whether and how the goods are to be returned to CoConsult. This can be done by collection, return shipment, or similar.

(5) If the number of products delivered does not match the order quantity, CoConsult must be notified immediately.

(6) The information provided on the information channels, websites, flyers, or guides is based exclusively on the information provided by the cooperating service partners. CoConsult or its cooperation partners, as publishers of the app or flyer, accept no liability for the information provided by the service partners. The use of additional services that deviate from the information provided by the service partners on the information channels may result in additional charges for the user.

(7) As the issuer of the tickets, CoConsult accepts no liability for non-performance or poor performance by the service providers involved or for any personal injury, property damage, or other damage suffered by the user at the service provider or in the course of the services provided by the respective provider. The user must assert such claims exclusively against the respective service provider. CoConsult shall only be liable to the extent that liability is mandatory under statutory provisions, and only for intent and gross negligence, as well as in the case of a guarantee, without limitation. Liability in the event of slight negligence is only unlimited in the event of injury to life, limb, or health. In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the property damage and financial loss attributable to this in the amount of the foreseeable, typically occurring damage. Liability for indirect damage, in particular consequential damage, unforeseeable damage or atypical damage, as well as loss of profit, is excluded. The same applies to accidental damage and force majeure. CoConsult also expressly excludes any liability for technical malfunctions (e.g., inaccessibility of this website).

§ 11 Information on online dispute resolution and recourse to a conciliation body for consumer matters

(1) The EU Commission has created an internet platform for the online settlement of disputes (so-called “OS platform”). The OS platform serves as a contact point for out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. The customer can access the OS platform at the following link: http://ec.europa.eu/consumers/odr/.

(2) CoConsult does not participate in voluntary dispute resolution proceedings before a consumer arbitration board. Nevertheless, we are obliged to provide you with the contact details of the competent authority: General Consumer Arbitration Board of the Center for Arbitration e.V., Straßburger Str. 8, 77694 Kehl, Telephone: +49 785179579 40, Fax: +49 7851 79579 41

Internet: www.verbraucher-schlichter.de
E-Mail: mail@verbraucher-schlichter.de

§ 12 applicable law

The application of German law is agreed, with the proviso that, pursuant to Art. 6 (2) of the Rome I Regulation, the customer shall not be deprived of the protection afforded to him by those provisions which, under the law that would apply in the absence of a choice of law, cannot be derogated from by agreement.

§ 13 Place of performance/place of jurisdiction

(1) The place of performance for all mutual obligations arising from the contract shall be the registered office of CoConsults. For consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.

(2) The place of jurisdiction shall be agreed solely at the competent court for the place of performance if the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, or has no general place of jurisdiction in the Federal Republic of Germany.

§ 14 Subject to change

CoConsult reserves the right to change these Terms and Conditions at any time. The version of the Terms and Conditions announced at the time of the order and confirmed by the customer applies to the customer.

§ 15 other

Any translations are based on the German original. The translated versions of the German Terms and Conditions are courtesy translations and are for information and internal purposes only. In the event of disputes, contradictions, or discrepancies between the German version and the version in another language, the German version shall apply and be binding within the framework of the statutory provisions.

Should individual provisions of these General Terms and Conditions be or become invalid, the remaining provisions shall remain effective.

As of January 2026